Voice-to-Text for Trip Notes via Headset Input

Add functionality that allows dispatchers or comm center staff to dictate trip notes using their headset microphone, with the CAD converting speech to text in real time. This could be activated by a hotkey, button, or voice command within the trip note or narrative fields.

How It Helps the End User:
In most comm centers, staff already use headsets for radios and phone traffic, meaning they’re perfectly positioned to benefit from hands-free, voice-to-text features. Typing during active calls—especially in high-tempo or multi-call environments—can slow down workflows or lead to incomplete documentation.

With voice-to-text:

• Users can dictate trip/narrative notes quickly without needing to pause radio or phone comms

• It improves speed and efficiency, especially for seasoned dispatchers who can think out loud

• Reduces physical strain from continuous typing over long shifts

• Helps with accuracy and completeness of documentation, especially in time-sensitive or high-pressure scenarios

• Aligns with modern accessibility and productivity tools used in other industries

This feature brings CAD in line with current communication center realities and modern speech recognition expectations—making documentation faster, easier, and more natural.