Vellox Ideas Portal
This will be very helpful for those who are Admin users of the system to identify what other users can or cannot see, and therefore improving system control. Additionally, useful for problem solving when users report not being able to view or access certain areas of the system.
Given this is one of the most frequently voted on ideas within the AM Ideas Portal it is obviously important to Avinet clients, it should not be dismissed just because it is not easy.
I end up sitting mylaptop next to theirs and comparing, or doing a Screen Share via Zoom if they are remote.
There are several security concerns around implementing a feature such as this, therefore we are not considering development at this stage.
Having this feature available to Administrators is essential for several reasons. Impersonating a user can significantly aid in troubleshooting issues, especially if user roles are configured differently. This can lead to variations in the user interface, and impersonating the user allows Administrators to see exactly what they experience.
Additionally, there are multiple layers to consider when provisioning or revoking access. A thorough review is necessary to ensure that transfers are completed successfully and that they align with the user’s role for compliance purposes.